Using a scale from 0 to 10, how likely are you to recommend GEXA Energy to friends and family?
Overall, how satisfied are you with GEXA Energy ?
Extremely Dissatisfied
Somewhat Dissatisfied
Neither Satisfied nor Dissatisfied
Somewhat Satisfied
Extremely Satisfied
Did you use any GEXA Energy self-service options to address your inquiry today? (select all that apply)
Automated Telephone System
Online Account
Gexa App
I did not use any of these options
On a scale of ‘very easy’ to ‘very difficult’, how easy was it to interact with GEXA Energy?
Very Easy
Easy
Neither Easy nor Difficult
Difficult
Very Difficult
Is this the first time calling about your issue?
Yes
No
Was your issue resolved?
Yes
No
Would you like a call back concerning your issue?
Yes
No
Please let us know how we can improve the GEXA Energy customer experience. (Limit of 250 characters).
Thank you for taking part in our survey! Your feedback is important to us, and helps us better serve you as our customer!
